Our Policies
Our Policies
RETURN POLICY
To ensure 100% satisfaction, we accept returns for 7 days after purchase provided the item has not been worn or altered. Custom pieces are not returnable. We allow exchanges for a period of 30 days. Please provide all accompanying paperwork.
SHIPPING POLICY
All shipping is free and you have options to expedite via FedEx.
-> 2-3 Business days = $20
-> Priority Overnight = $40.
We insure all product we ship through FedEx.
TRADE IN POLICY
We offer to buy back pre-owned timepieces depending on their condition and accompanying paperwork. We do not sell used jewelry so all jewelry trade-ins will be valued based on the values of the gems and metal. You will receive 20% more when trading in if you choose to receive store credit instead of cash.
TRADE UP POLICY
For any loose diamond purchased from Jay Roberts Jewelers (whether it be your engagement ring or a pair of diamond studs), we offer you full credit back toward another loose diamond purchase.
